Frequently Asked Questions

We have three design centers for your convenience located in Akron, Strongsville, and Mayfield Heights

We're open at our Akron and Strongsville locations Monday–Wednesday 9 AM–8 PM and Thursday–Saturday 9 AM–5 PM. Mayfield Heights is open Monday–Wednesday 9 AM–8 PM and Thursday–Saturday 9 AM–5 PM.

These hours are designed to accommodate both homeowners and professionals. If you need a private consultation outside of regular hours, we can often arrange appointments by request.

You can request a free estimate by calling any one of our three locations Akron, Strongsville, and Mayfield Heights or by booking online.

During this process, we will meet with you at your location of choice to talk through your project, recommend products that fit your needs, schedule a free in-home measure of your space, and provide a clear breakdown of costs. This ensures transparency and helps you choose the right flooring for your budget and lifestyle.

No, we do not offer a shop-at-home service.

We believe in the value of coming into our showrooms to pick out exactly what you want and need for your space with the help of our expert design specialists.

However, we allow you to check out any samples to take home. This lets you see how colors and textures look in your actual lighting and décor.

Floorz is fully licensed and insured for both residential and commercial projects.

This protects you against liability and guarantees professional standards. Choosing a certified contractor ensures your flooring investment is secure and backed by industry expertise.

Yes, we provide a 1‑year labor warranty on all hard surface and commercial carpet installations and a limited lifetime labor warranty on residential carpet installations. This is in addition to manufacturer warranties ranging from 10 years to lifetime.

This means your installation is protected against workmanship issues, and your flooring materials are covered for long‑term durability. Our warranty reflects our commitment to quality and customer trust.

Yes, we repair uneven or damaged subfloors before installation.

A stable subfloor is essential for preventing squeaks, gaps, or premature wear. By addressing these issues upfront, we ensure your new flooring performs beautifully for years.

Most installations are completed within a few days, depending on material and square footage. We provide clear timelines before starting so you can plan around the project.

Yes, hardwood must acclimate to your home’s humidity and temperature.

This process usually takes a few days and prevents warping or gaps after installation. We measure moisture levels carefully to guarantee a stable, lasting result.

Yes, we have an in-house woodworking and paint shop that custom matches any installed trim, baseboards, and more to ensure a seamless transition.

We install solid and engineered hardwood, including custom parquet, chevron, and herringbone designs.

Solid hardwood offers timeless durability, while engineered options provide stability in moisture‑prone areas. Our team helps you choose the best fit for your home’s style and needs.

Our Floorz Signature Hardwood Collection allows us to choose between multiple species, colors, and finishes to match your existing floors as closely as possible.

Every wood, even if it’s the same species, will look and stain differently if it does not come from the same tree. However, we have every tool available to come as close as possible to your existing floors.

Click here to learn more about Floorz Signature Hardwood

Nope, you can stay home during the process.

Luxury vinyl (LVP/LVT) is a durable, water‑resistant flooring that mimics wood or stone.

It’s ideal for busy households because it resists scratches, spills, and heavy foot traffic. Affordable and stylish, it’s one of the most versatile flooring options available.

Yes, luxury vinyl is perfect for high‑moisture areas.

Its waterproof core prevents swelling or damage. This makes it a smart choice for families who want beauty without sacrificing practicality.

Laminate is a layered product with a photographic surface that mimics wood.

It’s more affordable than hardwood and highly scratch‑resistant. While not waterproof like vinyl, it’s a great option for living rooms, bedrooms, and stairs.

Sweep or vacuum regularly, then mop with manufacturer‑approved cleaners.

Avoid soaking the floor with water. Proper maintenance keeps these surfaces looking fresh and extends their lifespan.

Yes, we install ceramic, porcelain, and natural stone tile. These materials are durable, stylish, and ideal for kitchens, bathrooms, and entryways. Large‑format options and decorative backsplashes are also available.

Natural stone usually requires sealing, while ceramic and porcelain do not. Sealing grout is recommended to prevent stains and moisture damage. This extra step helps preserve your tile’s beauty and longevity.

Yes, we install carpet on flat surfaces and stairs, including custom runners. Carpet adds comfort, safety, and style to staircases. Our team ensures precise fitting for a polished look.

We offer plush, loop, textured, Berber, and more. Each style suits different lifestyles, from cozy family rooms to high‑traffic hallways. Our showroom displays a wide range of samples to help you choose.

Vacuum regularly and schedule professional cleaning every 12–18 months. Promptly treat spills to prevent stains. With proper care, carpet remains soft and inviting for years.

Yes, carpet naturally absorbs sound, making rooms quieter and more comfortable. This is especially useful in multi‑level homes or apartments. By reducing echoes and footsteps, carpet creates a cozy, peaceful environment.

Modern carpets are designed with hypoallergenic fibers and can actually help trap dust, pollen, and pet dander until it’s vacuumed. This prevents allergens from circulating in the air as much as they would on hard surfaces. With regular vacuuming and professional cleaning every 12–18 months, carpet can be a comfortable and safe choice even for households with allergy concerns.

With proper care, carpet can last 8–10 years or longer. Durability depends on fiber type, traffic levels, and maintenance. High‑quality carpets in low‑traffic areas often remain beautiful for well over a decade.

Gym rubber flooring is shock‑absorbent and slip‑resistant. It protects equipment and reduces noise, making it ideal for home gyms. Durable and easy to clean, it’s a practical choice for fitness enthusiasts.

Yes, epoxy is safe and highly durable. It’s chemical‑resistant, easy to clean, and perfect for garages or basements. Epoxy adds a sleek, modern finish that lasts for years.

Yes, we install artificial turf for both residential and commercial applications. Turf is low‑maintenance, durable, and ideal for play areas, gyms, or outdoor landscaping. It provides a clean, green look year‑round without the upkeep of natural grass.

Yes, we can integrate radiant heating systems beneath hardwood, tile, and certain vinyl floors. Radiant heat provides even warmth and eliminates cold spots, making your home more comfortable in winter. It’s an energy‑efficient upgrade that pairs beautifully with luxury flooring.

Yes, we can install carpet and hard surface flooring on your stairs to create a seamless look between levels! We have an in-house woodworking and paint shop to custom match every aspect of your new floors with existing features.

Yes, quality flooring adds value, beauty, and longevity to your home. Hardwood and luxury vinyl are especially popular for boosting resale appeal. Investing in professional installation ensures your floors remain a lasting asset.

Start by considering material costs, installation, and preparation work like subfloor repair. We provide detailed estimates so you know exactly what to expect. Planning ahead ensures your project stays on track financially.

Yes, updated flooring is one of the top features buyers look for. Hardwood and luxury vinyl, in particular, can significantly boost your home’s appeal and market value. Investing in quality floors often pays off at resale.

Luxury vinyl and laminate are excellent choices for balancing affordability with durability. They mimic hardwood or stone at a fraction of the cost. These options are ideal for homeowners who want style without overspending.

Yes, we offer flexible financing plans to make premium flooring more accessible. This allows you to spread costs over time while enjoying your new floors immediately. Financing is a smart way to manage bigger renovations.

Always use cleaners recommended for your specific flooring type and manufacturer. Harsh chemicals or abrasive products can damage finishes, shorten lifespan, and void warranties. We guide clients toward eco‑friendly, manufacturer‑approved solutions that keep floors looking new without risk.

Most floors benefit from professional care every 12–18 months. This deep cleaning removes buildup that regular sweeping or mopping can’t address. Routine maintenance extends the life of your investment and preserves its beauty.

Steam mops are not recommended for hardwood or vinyl. Excess moisture and heat can cause warping, swelling, or finish damage. Instead, use microfiber pads and gentle cleaners designed for your flooring type.

Yes, we offer design consultations to match flooring with your home’s architecture, décor, and lifestyle needs. Our design experts will talk through your project with you, recommend products, and allow you to bring samples home so you can see how colors look in your actual lighting. This ensures your choice complements both style and function.

Absolutely — we provide design consultations with every project and have hundreds of samples you can check out. Seeing materials in your space helps you visualize the final look. It’s the easiest way to make confident design decisions.

Current trends include wide‑plank hardwood and luxury vinyl with stone textures. Neutral tones and matte finishes are especially sought after. Likewise, luxury-style carpeting is making a huge comeback, with unique patterns at the forefront. We stay ahead of design trends to help clients achieve timeless yet modern interiors.

Luxury vinyl and laminate are excellent for households with pets or children. They resist scratches, spills, and heavy traffic. Hardwood with durable finishes is also a strong choice for long‑term resilience. We also offer stain resistant carpet options with unbeatable pet warranties!

Yes, we provide slip‑resistant finishes and textured surfaces. These add safety in high‑risk areas like bathrooms, kitchens, and staircases. Safety features can be integrated without compromising style.

Use felt pads under furniture and area rugs in high‑traffic zones. Regular cleaning prevents grit from scratching surfaces. With these simple steps, your floors stay beautiful and protected for years.

Yes, our team will move furniture as part of the installation process. We handle items carefully to protect your belongings. For larger or delicate pieces, we recommend coordinating with professional movers.

Clear the installation area of small items and valuables. Ensure pets and children are safely away from the workspace. Preparation helps our crew work efficiently and keeps your project on schedule.

If we encounter hidden problems like subfloor damage, we’ll explain the issue and provide solutions immediately. Transparency is key — we never proceed without your approval. This ensures your project is completed correctly and safely.

No. Avoid cleaning hardwood floors with water, wet mops, or household detergents. Excess moisture is one of the most common causes of hardwood floor damage. Water can seep into joints and seams, leading to swelling, cupping, discoloration, and finish damage. Use a professional hardwood floor cleaner recommended for wood flooring and a microfiber mop instead. If water is spilled, wipe it up immediately.

Use a hardwood floor cleaner specifically designed for finished wood floors. Hardwood floor cleaners are formulated to clean without leaving residue or damaging the finish. Avoid steam cleaners, vinegar solutions, ammonia-based products, or harsh detergents. These products can dull the finish and reduce the lifespan of your floor's protective coating.

Sweep or vacuum regularly and clean with a hardwood floor cleaner as needed. Dirt, sand, and debris act like sandpaper underfoot and can scratch the floor's finish. Frequent sweeping or vacuuming helps preserve the appearance of your hardwood floors. Homes with pets, children, or high foot traffic may require more frequent maintenance.

Maintain indoor humidity between 35% and 55%. Wood is a natural material that expands and contracts with changes in humidity. Low humidity can cause gaps between boards, while high humidity can lead to swelling, cupping, or buckling. Using a humidifier or dehumidifier when necessary helps maintain stable conditions and keeps your floors looking their best.

Some materials contain plasticizers that can react with the floor finish. Certain carpet pads, furniture protectors, chair casters, adhesives, and rubber-backed mats contain chemicals called plasticizers. These materials can soften, stain, or discolor the finish over time. Always use floor-safe felt pads and products specifically approved for hardwood flooring.

No. Always lift furniture instead of dragging it. Dragging furniture can scratch, dent, or gouge the finish and even damage the wood itself. Use felt pads under furniture legs and ask for assistance when moving heavier pieces. Taking a few extra precautions can prevent costly repairs.

Wipe it up immediately. Standing water can quickly penetrate wood flooring and damage both the wood and the finish. Prompt cleanup helps prevent staining, warping, swelling, and long-term moisture issues. Even small spills should not be left unattended.

Clean regularly, maintain proper humidity, use felt pads, and address spills immediately. Hardwood floors can last for decades when properly maintained. Regular cleaning, protecting against scratches, controlling indoor humidity, and following manufacturer maintenance recommendations help preserve both the beauty and durability of your floors. Professional refinishing can restore worn hardwood floors and extend their lifespan even further.